We accept returns on all unused products for up to 90 days from the date of purchase, including electronics, that are within their original, unopened packaging. Items to be returned must be reported within 2  (two) days of delivery. 

Sales on consumables, such as e-juice, coils, tanks, accessories, drip tips, replacement parts, rebuildable supplies, disposable vapes, etc., are final sale. Due to the hygienic nature of our consumable products, once any product is opened, it cannot be returned for a refund. If there is a manufacturing defect, it may be eligible for a replacement after being opened. 

A receipt from the original purchase date for all items being returned must be included in the return package. All purchase receipts are sent via email after purchase, and all emails are sent to the email address left at checkout.

DEFECTIVE RETURNS Area 51 does not accept defective items that are more than 30 days out from the order receipt date. A defective item refers to an item that is defective out of the box due to manufacturer’s negligence. An item is not considered defective if the defect or issue is caused by user error. Defects caused by user error are not covered under the defective return policy and are not eligible for defective return, exchange or replacement. Examples of user error are the device being dropped, crushed, exposed to water, suffered damage from e-liquid leaking into the unit, or damages otherwise caused by user negligence. Determination of eligibility for return based on a manufacturing defect will be at the discretion of Area 51 staff. All items must be returned within 30 days of the order date.

REQUIREMENTS FOR DEFECTIVE RETURN ELIGIBILITY

Due to manufacturer requirements, we must abide by the following when accepting a defective return and any customer returning a defective device must have the following in order for us to accept the defective return:

• Original Product Packaging
• Receipt/Proof of Purchase
• Picture or Video demonstrating the defect
• A written or typed explanation accompanying the defective product and visual context.

“Damaged” Coils are NEVER eligible for return or replacement UNLESS there is a manufacturer recall.

All returns for credit card refund will have a 3% credit card processing fee deducted. 

Customers are responsible for return shipping. If the order was shipped with the free shipping option, the original shipping costs associated with the order will be deducted from the total amount refunded. All products are eligible at the discretion of Area 51 staff. Priority and International shipping costs are not eligible for refunds.

Area 51 honors a 30 day warranty on hardware products purchased via our online retail store when a product is defective due to a manufacturer defect. Any packages containing damaged or missing items must be reported to us within 24 hours of the purchase date. Damage caused by improper use, unauthorized repair, or as a result of excessive force, such as dropping or abuse, are not covered under warranty.